Advanced Certificate in Operational Management (ACOM™)

Date: 16-Apr-17 to 20-Apr-17
Location: The Address Dubai Marina Hotel / Dubai / United Arab Emirates
Category: Education

Operational Management and Leadership is about getting the most out of your teams and delivering exceptional results. With the ever increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical. This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors.

By attending this interactive ACOMTM course you will be equipped with the skills to:
- Understand and appreciate the key drivers in delivering Operational Management
- Ensure that you and your teams are aligned to your organizational strategic objectives
- Review and understand the difference between leadership and management
- Ensure financial delivery including budgetary principles and team buy in.
- Deliver service excellence through a customer centric culture
- Support the human resources framework through staff appraisals
- Understand your personality traits and the potential impact on others
- Effectively monitor, measure and manage operational performance
- Achieve significant improvements in staff engagement and motivation



Ian Shipley

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