The 7th Annual Customer Service Summit 2017, New York, USA


Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service

Join 200+ customer service professionals and hear about the key challenges and opportunities you’ll face in 2018, including:

• Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations.
• Personalization at Scale: Befriend your customer with a bespoke experience – De-silo your data and equip your agents with the knowledge and context to understand every customer.

• Proactive Support: Solve issues before they become complaints - Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates.

• Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders.

Speakers include: Symantec, JetBlue, Intuit, McDonalds, McKesson, Verizon, WellsFargo, L’Occitane En Provence, Comcast, Twitter, Rogers, Alaska Airlines and more.

Go to event website