Customer Service Summit West


The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.

Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!

Hear from leaders at Samsung, JetBlue, Microsoft, Verizon, Twitter, Symantec, L’Occitane en Provence, Alaska Airlines, Wells Fargo, New York Jets, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities:

Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations

Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer

Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates

Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

Visit http://events.incite-group.com/cs/ or contact Josh Gordon: josh@incite-group.com for more information.

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