Gainsight CPO on Building Subscription-Based Products

Date: 03-Oct-18 to 03-Oct-18
Location: eBay Headquarters / San Jose / United States
Category: Education Technology

TOPIC: Gainsight CPO on Building Subscription-Based Products

What does it take to build products customers pay for forever? "A focus on keeping existing customers versus winning new ones," says Gainsight CPO Karl Rumelhart. Products designed for subscription need low churn and high net retention. They also need to meet the needs of another internal constituency: Customer Success Managers, in addition to Sales and Support. Rumelhart describes what product managers need to know about subscription models and how to approach gathering input and prioritizing against those tradeoffs. He also reveals how to make Customer Success Managers a key asset for the product team. 

About the Speaker: Karl Rumelhart is the Chief Product Officer at Gainsight. Karl is responsible for the product roadmap for Gainsight’s customer success platform. Karl has held senior product and marketing roles at VMware, leading product management for VirtualCenter and driving the acquisition of SpringSource. Karl has also run product teams at Jive and predictive analytics at Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

AGENDA
6:50pm: Doors Open 
7:30pm: Welcome & Introductions
7:35pm: Session Begins (7.45pm: doors close)
8:20pm: Shoutouts
8:25pm: Networking & Fun
9:00pm: Event Ends

PERKS & HAPPINESS
Free beer & yummy pizzas! We also share discounts and freebies in our newsletter.
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Exhibitors

Karl Rumelhart

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