Servicely.ai developed by Entrepreneurs who brought ServiceNow to the ANZ market, delivers the first intelligent ITSM platform designed for the mid-market

SYDNEY, NSW, AUSTRALIA, August 5, 2020 /EINPresswire.com/ -- Servicely.ai


Introducing the world’s first Intelligent IT Service Management Platform designed and developed in Australia

Servicely.ai developed by a team of Entrepreneurs and industry veterans who introduced ServiceNow to the ANZ market, delivers the first intelligent IT service management platform designed specifically for the mid-market customer.

Servicely offers an integrated and intelligent service management platform with out-the-box ITIL aligned Service Desk functionality. Offering customers, a viable alternative to the complex and costly legacy vendors. As an integrated and extensible platform Servicely allows customers to extend the Servicely platform to manage non-IT workflows across the business, all on a single system of record.

With our proprietary AI engine leveraging the latest developments in machine learning and natural language understanding, the Servicely platform helps customers:

- Improve self-service resolution
- Improve customer service satisfaction
- Reduce call handles times through Agent Augmentation & Automation
- Help deliver a consistent service experience
- Lower TCO for the Service Desk
- Improved business productivity


“Our solution reduces the cost and skills required within the IT department” says CEO and co-founder Dion Williams. For example if a company of 3,5000 employees can expect to on average 10,000 calls per month to the Service Desk, the rough cost is $15 per call making the cost $150,000 p/m - using Servicely, you can reduce your costs by 40% saving $720,000 annually”


Servicely has been in development for 36 months building the capabilities of a service desk with AI at the core, making Servicely the only fully integrated intelligent service management platform on the market today.

“We have solved the complexity of requiring a team of data scientists to make it work, using our unique approach to using AI to deliver value to the business.”

For a brief introduction to the Servicely platform, you can view our video here

If you would like to get in touch or simply learn more, please get in touch with info@servicely.ai

vicki Lyon
Servicely
0439422325
email us here
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